We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, due to the nature of some of our products some are unable to be cancelled or returned. This is due to them being made to measure or custom for you. That being said, we do take back some made to measure products if we know your item/size will be bought again so check below if we accept returns on your item. We call this our 'Goodwill Guarantee'
Items you can return through our Goodwill Guarantee include:
- All Purpose Strap
- Calf Strap (un padded version only)
- Buckle Strap Strap
- Hook & Loop Foot Strap
- D’ Ring Foot Strap
- Chest Strap
- Double Sports Strap
- Clip-on Under Seat Bag
- Clip-on Under Seat Pouch
- Hook & Loop Under Seat Bag
- Hook & Loop Under Seat Pouch
- Frame Guards (Fabric only)
- Back Bar Guard (Fabric only)
- Ratchet Protector Cover
- Frame Key Ring
- Phone Holder
- Full Wheelchairs
Unfortunately, any item not on the above list cannot be returned, exchanged or canceled once we have started producing it.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
